Support
Questions, problems, or something the app got wrong — email [email protected] and a human answers.
Common questions
Is Vetalio a veterinary service?
No. Vetalio helps you observe and track your pet's health — weight, breathing, medication, daily wellbeing — and turns it into a report your veterinarian can read. It does not diagnose, prescribe, or replace examination by a licensed veterinarian. If your pet seems unwell, contact your vet.
How do I delete my account and data?
In the app: Settings → Your data → Delete account & data. Deletion is immediate and complete — there is no retained copy to restore from. You can export everything as a file from the same screen first. If you can no longer access the app, see the "Delete your account" page linked below.
Does the person helping me care for my pet have to pay?
No. Anyone you invite to your household joins free, sees the same pillbox and logs, and a dose marked given on one phone shows on the other. You pay for the pets you own, not the pets you help with.
Where is my data stored?
In the European Union. The AI features send the relevant parts of your pet's profile to our AI provider only after you explicitly consent in the app, and every AI answer reminds you it is not a veterinarian.